Lauren Sergy is a public speaking and communication expert who has helped thousands of people become more effective leaders by enabling the development of critical communication skills such as persuasion, presentation, and executive presence. She has worked with clients and audiences in Canada, the United States, the United Kingdom, and Europe, including KPMG, T-Mobile, Grant Thornton, Northern Trust Global Asset Management, and many more. She holds a master’s degree in library and information studies, a bachelor of arts in English, and a certificate in management development. She teaches programs on business communication at the University of Alberta. Her book, The Handy Communication Answer Book, was featured on Library Journal’s list of the best reference books of 2017.